Biola Community Services District

Job Description – Customer Service Representative

Part-Time (30 hours/week)  $16.50-$19.50/hr

About the District:
The Biola Community Services District (BCSD) is a California Special District that provides essential services—including water, sewer, garbage, and street lighting—to a small unincorporated community of approximately 1,700 residents, public facilities, and businesses. BCSD operates with a small internal staff and oversees the work of contracted professionals, including accountants, legal counsel, engineers, water operators, and other service providers.

Office Schedule:

·         Monday: Closed

·         Tuesday – Thursday: 8:00 AM – 5:00 PM

·         Friday: 8:00 AM – 2:00 PM

·         Saturday-Sunday: Closed

Position Overview:
Biola Community Services District is seeking a reliable and motivated Customer Service Representative to join our team. This front-line position is essential in providing excellent service to our residents and supporting daily administrative operations. The ideal candidate is organized, professional, and committed to delivering high-quality customer service.

Key Responsibilities:

·         Greet and assist walk-in customers in a courteous and professional manner

·         Answer incoming phone calls, direct calls appropriately, and take accurate messages

·         Generate and distribute monthly utility bills

·         Process utility bill payments and issue receipts

·         Assist customers with questions regarding their accounts and billing

·         Conduct hall rental showings and provide rental information to the public

·         Create and set up new accounts for utility service applicants

·         Perform general office tasks, including filing, data entry, and organizing documents

·         Prepare and process outgoing mail, notices, and other communications

·         Maintain accurate records of customer interactions, payments, and service changes

·         Assist with bill payment processing, account reconciliations, and administrative support

·         Carry out other duties as assigned to support District operations

Note: This list outlines key responsibilities but does not include all tasks that may be assigned.

Qualifications:

·         High school diploma or equivalent

·         Prior customer service or office experience preferred

·         Basic computer skills, including Microsoft Office, email, and data entry

·         Strong communication and interpersonal skills

·         Ability to multi-task and stay organized in a fast-paced environment

·         Bilingual (English/Spanish) required

Salary & Benefits:

·         Some paid holidays provided

·         This position does not include benefits

To Apply:

Any person interested may indicate such interest by submitting a resume and/or application to the District Office, in person or by email to office@biolacsd.org, or apply on Indeed. Open until filled. Immediate hiring.

Job Posted: July 1, 2025