Dear BCSD Customers,

The low-pressure event that happened on July 4th was a result of a malfunction at one of the well sites that allowed air to be pushed into the water distribution system from one Biola's wells.

MVES water operators responded late that evening to investigate the issue. Once the cause of the low pressure and air was determined, repairs were completed that night and staff flushed from multiple points in the system to remove any remaining air. MVES also made direct contact with customers who brought these issues to the District's attention.

Staff returned the following morning to ensure that well operations had returned to normal.

This occurrence was unfortunate but has since been remedied. We continue to monitor operations to ensure that we are providing drinking water that meets expectations for pressure and quality.

The improvement project happening in Biola did not contribute to any of the events experienced by customers on July 4th. Though construction crews are using water to complete their work, the drinking water system isn't included in the scope of their current project. Likewise, they are not allowed to access the water system in any way to complete their construction activities.

-MVES Water Operators